FAQ
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1.How do I order?


You send us an email at mademoiselle.vintage@yahoo.com containing your desired article(product name & code,or link) and your full name & address.After we read your email,your desired item will appear as 'Reserved'.

2.Shipping costs

They depend on your location.We will ship all items from Romania,via EMS(Express Mail Service).You will be able to track your order number.
For USA, the shipping costs ranges according to the weight of your package from 33 $ ( under 500 grams) to maximum of 100 $ (over 2000 grams/2 kilograms).They might be higher than ordering from USA,but the lower item prices will make it worth the buy!

For any other country,email me and I will let you know the shipping costs.

3.Shipping time

Via EMS,you will receive your order between 7-14 days depending on your location.
We will post your package as soon as we receive the payment.

4.How do I pay?

For your first order,you will only have to pre- pay for the shipping costs.
You will pay for the rest of your order when you receive it.
We accept any kind of money transfer/bank transfer available in Romania(let me know which,so that I can check)

5.Do you accept refunds?

We do,under the following strict conditions
-you received the wrong items
-your items were damaged while shippment
-their condition and quality is different than the one stated on our site
-they don't fit
-you inform us of the refund within 5 days from receiving the order

6.What's the condition of the items?

Mint condition. There is no apparent damage or wear to the garment, presumably because it was never worn. Mint condition is very rare for women’s vintage clothing.

Near-Mint condition. The structure is completely intact. Only minimal wear from aging, shown by even the finest materials, is apparent.

Excellent condition. There is no structural damage. Only normal wear from aging is apparent.

Very Good condition. There is a minor structural flaw, which cannot be remedied by restoration; or there are surface flaws, like staining or soiling, confined to a small area. The flaw(s) are counterbalanced by another feature, like brilliant color or innovative design.

Wearable condition. The physical condition allows gentle wear. Post-1920’s garments are often Wearable. For 1920’s and earlier garments, Wearable allows very gentle wear. (Please don't do the Charleston in a 1920’s beaded dress.) A Wearable garment, when regarded as a collectible, may also be classified by any of four preceding conditions.

7.Measurements